Sarah Hales

As Head of Operations in the Stone Real Estate Macarthur Group, Sarah Hales plays a pivotal role in the day-to-day success of the agency. Drawing on her extensive local knowledge and strong communication skills, Sarah ensures that both the sales and property management teams operate seamlessly. Her ability to manage key business programs ensures that the agency’s systems and processes are continually refined, enabling the entire team to work efficiently and deliver outstanding results.

Sarah’s hands-on approach to business operations means she is deeply involved in shaping the strategic direction of the agency. From streamlining workflows to developing innovative solutions for internal challenges, she takes a proactive stance to support the team’s work. Her attention to detail and problem-solving abilities make her an indispensable part of the team, ensuring the business runs with precision and care.

In addition to her operational leadership, Sarah continues to leverage her keen market knowledge as a Licensed Real Estate Agent, continuing to work with sellers and buyers across the region. Her commitment to delivering exceptional service for her clients means she maintains an active role in real estate transactions, ensuring every client receives personalised care and expert guidance.

Sarah has always been passionate about the local area, having lived here all her life. Her connection to the community gives her unique insights into the people and the property market. This personal investment in the area shines through in her work, whether she’s organising or facilitating internal training, or improving systems that benefit the agency’s clients and staff alike.